No service has 100% uptime, so it's fair to ask: what happens to your open position if NoVo has an outage mid-session? The honest answer is that your position was never part of the equation. NoVo maps dealer positioning and tells you what that structure has tended to mean. It has no connection to your brokerage account, sends no orders, and holds no money. The trade you're in lives at your broker, under whatever stop and target you placed there.

Why your position isn't exposed

NoVo sits on the analysis side of the line, never the account side. Everything that protects an open trade — the stop resting at the exchange, the limit you left working, the ability to close with one tap in your broker's app — lives inside your broker's system and depends on your broker's uptime, not NoVo's. That separation is deliberate: the tool that reads the market should never be a single point of failure for the money.

What an outage would and wouldn't affect

Honestly: during an outage you lose the read — the live dealer map, the session note, NoVo's answers. On a fast day that's a real inconvenience. What you don't lose is the position or the account. Your broker's own app keeps working exactly as it does on any other day, and you manage or close there. Because it's your account, a NoVo outage can never lock you out of it.

An outage can take the map offline. It can't reach your position — that lives at your broker, under the stop you placed.

The honest posture

NoVo doesn't claim it can never go down — nobody honest does. It's built so an outage can never be more than an outage: nothing of yours in flight, no protection depending on our servers, your money in your own account, and your broker one tap away. The read is the product. Your capital and your protection stay where they belong — with you.